Full payment is due at the time the reservation is made. Our cancellation policy states as follows: Cancellations prior to 21 days do qualify for a full refund, less a $40 cancellation fee. Cancellations 21 days or less are non-refundable for any reason. All floats go rain or shine and there are no refunds for early take outs. In the event of a river closure due to too high water or too low water on the day of your float, you do have the option for a full refund or you can use your one free reschedule up until October 31st of this year as long as we have availibility. Every reservation at any time, no matter the days prior, can be used for the one free reschedule. Any reschedule thereafter is an additional $40 reschedule fee. A cancellation must be made by phone, rather than email as the latter can be unreliable due to spam filters. Please call us at 1-870-439-2200 to cancel a reservation. Please note that any boat that needs to be retrieved would be a $175.00 per boat fee in the event that we need to pull the boat out of the water.